Terms Of Use

Please read the following terms and conditions carefully before making your booking, as they contain information about your rights and obligations.

Cosytransfer acts as an agent for the provision of transport services through its website www. cosytransfer.gr. The contract for the provision of transport services is between you and the Carrier.

To complete your booking you will need to confirm that you accept the following terms and conditions, so it would be prudent for you to read and understand them. If you do not understand any of the terms, we recommend that you contact us before proceeding with your booking so that we can provide you with the necessary clarification you require. You further confirm that you have the legal authority to accept these terms and conditions on your own behalf or on behalf of your fellow passengers. Upon completion of your booking you are under an obligation to choose the method of payment and arrange payment if necessary. You also confirm that the credit or debit card you use is yours and that there are sufficient funds or credit facilities to cover the cost of the service. We reserve the right if payment cannot be made to cancel the booking and the service will not be performed. After completion of the booking, you are required to inform cosytransfer and your fellow passengers of any amendment or cancellation of your booking. If you do not wish to be bound by cosytransfer terms and conditions then unfortunately you cannot book through our website.

Languages: cosytransfer.gr is available in Greek, English. Customer service is only available in Greek and English at this time. We pay great attention to the quality of the translations of the websites as well as the terms and conditions, however in case of any discrepancy the Greek version is the one that prevails.

cosytransfer acts as a means of making reservations for transport services in the name of the Carrier. To make a booking for your transfer you will need to follow the relevant booking procedure on our website. Bookings must be made at least 24 hours prior to the scheduled transfer.

1 Services

1.1 Cosytransfers acts as a way for booking transfer services on behalf of the Carrier. To make a reservation for your transfer you must follow the relevant booking procedure on our website. Reservations must be made at least 8 hours before the scheduled transfer

1.2 Cosytransfers reserves the right to refuse any transfer request. In this case you will receive an email to inform you of this fact and you will be refunded the full amount (in euros) or you may be offered an alternative service. Accepted bookings are confirmed by sending the booking form to the email address you provided during the booking process. When you receive the booking form, it is your responsibility to check that all the transfer details shown are correct. Details of the Carrier will only be provided if your booking has been successfully made. All transfer services offered on our website have been approved by the Carrier.

2 Booking and service provision:

2.1 During the booking process it is very important that you check that the information you provide is correct. In case any information is incorrect, you should contact us immediately because this information is provided to the Carrier in order to confirm the transfer service. The Carrier will use this information to board you and transport you as close to your destination as possible, taking into account the characteristics of the vehicle and the physical access conditions to the requested destination.

2.2 In case where due to special circumstances (e.g. infrastructure works, traffic conditions, etc.) your direct boarding/drop-off is not possible, the vehicle will be parked at the nearest feasible boarding/drop-off point. Furthermore, if the shortest and most convenient route is closed due to an accident, weather conditions, etc., and the Carrier at the request of the Client takes a different, longer route to reach the destination, additional costs may be incurred.

2.3 Immediately after the payment is successfully made, you will receive a receipt and confirmation of payment via email. The payment receipt is not a confirmation of your booking, but serves to confirm that your request is being processed by the Carrier. Once the Carrier accepts your request, an email will be sent to you with your booking as a booking confirmation, this will form the official contract between you and the Carrier. You must present this form to the driver at the start of your journey. Once your transfer has taken place, within 24 hours you will also receive the proof of service, attached to an email.

3 Cost and payment methods:

3.1 The prices for the transfer service, as well as the procedures for payment are displayed on our website. The applicable price of each service is the price displayed on our website at the date and time of your reservation. Once your reservation is confirmed, you waive your right to have the fare displayed on the taxi meter when you perform your transfer.

3.2 In case that an error has been made and the cost of the service is bigger than what is stated in your reservation, you will be informed so that your reservation is either canceled (with a refund of your money), or adjusted and carried out in the correct manner price.

3.3 Regarding the payment method, you have 4 options. You can pay

a.cash to the driver after the transfer is complete.

b. Credit card payment to the driver after the transfer is made.

c. Prepayment via credit bank (in a secure environment) upon booking.

d. Prepayment via Paypal upon booking.

The cards we accept are set out in the booking form on our website. Card issuers may charge certain fees when you make your payment. All prices listed are per car and not per person.

4 Changes to your booking - General information:

4.1 If you wish to make any changes to your reservation, you must inform us at the following email address: info@cosytransfers.gr. The change to your booking will be confirmed when you receive a reply to the email address you provided. The change must be sent at least 24 hours before your transfer.

4.2 In case that the change in the reservation leads to an increase in the cost (different destination, vehicle size, etc.), you will be informed by message of the additional cost, as well as of the method of payment of the additional amount. If amending your booking results in a reduction in the total amount, you will be refunded the difference.

4.3 Up to two amendments per booking are allowed free of charge. The above changes are subject to a €10 administration fee, which must be paid at least 24 hours before your scheduled transfer. In case that you change your booking less than 24 hours after your transfer, we do not guarantee that the change will be approved by the Carrier. If approved, you incur an additional cost of 10 euros, which must be paid before your scheduled transfer.

4.4 If your meeting point with the Carrier is the airport, then the Carrier will monitor the arrival time of your plane. In case you miss your flight, it is postponed or the flight number changes you must inform us immediately. Any change is subject to acceptance by the Carrier.

4.5 When your plane lands, the Carrier is obliged to wait up to 60 minutes at the meeting point indicated on your booking form. If you think you will be more than 60 minutes late, you should inform the Carrier. Finally, in the event that 60 minutes pass and no one from your group has appeared, the Carrier will try to contact you via the phone number you provided during the reservation process. If he is still unable to contact you, your transfer is canceled and your money is not refunded.

4.6 In case the meeting point is not the airport, the Carrier is obliged to wait for you up to 30 minutes at the meeting point. If no one from your party shows up, the Carrier will try to contact you on the phone number you provided during your reservation. If he is unable to contact you, the reservation is canceled and your money is not refunded.

4.7 In case that the customer cannot locate the driver, they should contact cozytransfers immediately. If you do not contact us and we are not aware of the incident, the transfer is canceled and the money is NOT refunded.

4.8 The Carrier and cozytransfers reserve the right to refuse to transport any person who is or appears to be under the influence of alcohol or illegal drugs and if their behavior poses a danger to the driver, the vehicle or other passengers. No refunds will be accepted in these cases.

4.9 Passengers are not allowed to consume alcohol, soft drinks and food inside the Carrier's vehicles, smoking is also prohibited. In case of non-compliance with the above regulations, the Carrier has the right to stop the transport.

4.10 All vehicles provided by the Carrier are fully insured for the carriage of passengers and third party claims as required by local law. Passengers' luggage, however, is transported solely at their own risk and no liability can be accepted for loss or damage from cozytransfers and the Carrier. All vehicles used by the Carrier carry all the necessary documents and supporting documents in accordance with Greek legislation.

5 Special requests:

 If you have any special requests such as child seats, extra luggage space, etc., please let us know when you make your reservation. The Carrier will be notified of your requests, however we cannot guarantee that they will be able to accommodate them. cozytransfers bears no responsibility towards you in case of non-satisfaction of your requests. In the unlikely event that your requests are not met you will be refunded the extra amount you paid for them.

6 Cancelation Policy

You can cancel your booking anytime; however charges will apply as follows.

Cancellation 48 hours prior to the pickup time - Full Refund

Cancellations between 12 to 48 hours prior to the pickup time

Admin charges of 20% will apply.

Cancellations within 12 hours to pick up time or afterwards

No refunds will be issued.

All cancellations should be made via Email only. 

7 Our responsibility:

7.1 Cozytransfers acts as a means of booking and execution of services. Our responsibilities are limited to publishing information on our website about the services provided by the Carrier as well as informing you of any changes to the conditions of your booking. We are not responsible for any illness, injury, death or loss of any kind. This includes the loss, damage or theft of any baggage or personal belongings belonging to you or your fellow passengers. We only accept liability for claims that arise solely as a result of our own negligence. If we are found liable to you for any reason, our maximum liability to you is limited to twice the cost of your booking or an equivalent amount if no other people are affected by your booking.

7.2   In the event that the service you requested cannot be performed due to force majeure beyond the control of cozytransfers and the Carrier (e.g. accidents, change of plane route, extreme weather conditions, protests, police operations, incorrect booking data, non-existence of the booking form and other similar circumstances), then you are not entitled to any compensation if you have not notified us 24 hours before your scheduled carriage

8 Responsibilities of passengers:

By making the reservation, the customer declares that:

·        is of legal age and in full use of his mental faculties.

·        that the credit or debit cards he uses belong to him and that there are sufficient funds to cover the cost of the service.

·        is responsible for checking that the booking data is correct as well as informing cosytransfers of any change that may affect the service, either by email or on the contact numbers provided. We recommend that you always check your email before traveling to ensure that no significant changes have been made to your booking. All notices from us are sent to the email address you provided us at the time of booking.

·        knows that it is his responsibility to travel with his booking form, which contains all the instructions for your arrival, as well as relevant contact numbers in case of an emergency. Neither we nor the Carrier are liable in the event that the service does not take place due to the non-existence of the booking form.

·        is responsible for ensuring that the transfer service is carried out at a date and time that meets the requirements of his route so that he reaches his destination on time.

9 Problem with your transfer:

If you experience any problems with your transfer, please call us using the numbers listed on your booking form and we will promptly try to investigate and rectify the problem. Failure to notify us in a timely manner will affect our ability to investigate the matter better as well as your rights. With this in mind, we would like to emphasize that all complaints must be sent in writing to info@ cozytransfers.gr up to 15 days after the execution of the relevant route.

10 Children and people with special needs:

10.1 During the reservation you should inform us if you are traveling with children or with disabled people.

Regardless of age, every child is considered a passenger and therefore you should count them as a passenger when entering the number of passengers in the reservation. We take your children's safety seriously, so infant and child seats are available as long as you select the type of child seat you require when entering your booking details. There will be no additional charge for this type of service.

In the event that you do not ask us for a child safety system, your child will travel with the safety systems provided by the vehicle (if it is a taxi, in accordance with the European Directive 2003/20/EC and always in the back of the vehicle.

10.2 People with special needs such as disabled people and wheelchair users should mention this in their booking and ensure that the vehicle they choose is suitable for their needs. They should also be able to enter the vehicle by themselves or with the help of their fellow passengers.

11 Baggage:

11.1 You must check the luggage capacity of the vehicle you have chosen for your carriage so that you know the number you can take with you. Any excess baggage must be declared during the booking process. The customer is responsible for any additional costs incurred, in the event that additional vehicles are needed to transport the extra-undeclared baggage.

11.2 By accepting these terms and conditions, you must at all times comply with the local laws and regulations where your transfer takes place. Accordingly, your baggage cannot contain any items prohibited by local law or legislation such as weapons, drugs, etc. or items that may harm a third party. You still cannot transport pets without having declared it during your reservation process and without having them with you in their special transport cage. You still cannot carry items of excessive size, weight and sensitivity. We also recommend that you do not carry valuable or fragile items in your luggage.

11.3 In the event that you travel with a pet that you have not declared, the Carrier has the right to refuse carriage and the money is NOT refunded

 11.4 Transport of luggage and other personal items is the sole responsibility of the customer and under no circumstances can cozytransfers be held responsible for any loss or damage. We recommend that you take out travel insurance that covers any loss or damage.

12 Copyright:

 The trademarks, trade names and other intellectual property rights displayed on our website are the property of cozytransfers and are protected by national and international intellectual property rights. All content (including, but not limited to, text, graphics, logos, icons, images, audio or video files, software) used on the cozytransfers website is protected by national and international copyright and any use, modification or reproduction without the express written consent of cozytransfers is strictly prohibited. Any illegal use of the cozytransfers website for any purpose is strictly prohibited

13 Personal data:

We are committed to protecting your privacy and security. All personal data we collect from you should be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or, alternatively, you can refer to our website. Please note that we may retain the data you provide on this website even if you do not complete your registration / transaction. Such contact information can only be used to contact you and ask why you did not complete your registration / transaction. cozytransfers offers its website and makes every effort for its proper operation and maintenance. However, we cannot guarantee the absence of technical problems and errors, as well as that the website is free of viruses that can affect its operation. Errors that may appear, will be corrected as soon as possible from the moment we become aware of their existence. In case of such errors we have the possibility to cancel a reservation and return the money to the customer.